Need to make adjustments and/or plans change resulting in a cancellation of your reservation?

• You may edit your choice of craft & images no less than 72 hours (3-days) before your appointment.

• You may only reschedule your appointment no less than 48 hours (2-days) before your appointment.

• You may cancel no less than 48 hours (2-days) before appointment.

• Cancelled reservations less than 48 hours / missed reservations will be added to your profile.

• We have the right to refuse service to anyone.

• All sales are final on tufted items. No returns or exchanges.

The Outrun Hour will provide a hands-on tutorial for our customers before starting the craft of their choice. We will teach customers how to hold, prep, and use the tufting gun. Customers are expected to pay attention and ask questions during the tutorial. Everybody learns at their own pace but once you feel comfortable, you will be on your own tufting your own personalized rug!

• Please be aware the tufting is done solely by you, the customer. Therefore, we will not refund, replace or be responsible for any unsatisfied rugs.  Any damages that may be done on our end will be dealt with on a case-by-case basis.

• Every tufting customer must sign the liability waiver before beginning their project. A link will be provided after a reservation has been secured.

  If the link has been lost, you may fill it out here: Waiver Form

Everyone visiting The Outrun Hour is required to bring an government-issued ID. Due to age restrictions and being a BYOB/mocktail venue.

• Please be courteous, patient and kind to our staff, other customers, our equipment and our studio. We strive to make your tufting experience one you’ll want to remember.

• Payment is required upon completion of your project.

• Trimming the rug and adding backings typically requires 30 minutes until the end of day. We will strive to have your rug completed by the end of your session after you've completed tufting. You're welcome to return at a later time or day to collect your finished project.

• Due to alcohol consumption on the premises and safety precautions of our equipment, children under 15-years-of-age will not be allowed. We may make exceptions for venue rentals, birthday parties, among other events.

• **If you have any questions or concerns, please reach out to us here: Contact Us